Shipping policy

Shipping Policy

Lawnbright ships orders via USPS Priority Mail, USPS Ground Advantage, UPS Ground, and other carrier services at our discretion throughout the continental United States.

Loss, Damage, or Missing Shipment Claims

If you believe all or part of your order is lost, missing, or damaged, you must notify Lawnbright at info@getlawnbright.com within 30 days of carrier-confirmed delivery.

Customers are responsible for providing accurate shipping information at checkout. Lawnbright is not responsible for orders shipped to addresses provided incorrectly by the customer.

Orders returned to Lawnbright due to an incorrect address, refusal of delivery, or failure to collect the package may be subject to additional shipping charges before reshipment.

Delivered Package Policy

Once a package is marked as delivered by the carrier, responsibility for the shipment transfers to the recipient.

If tracking shows a package was delivered but you cannot locate it, please:

• Check around your property, mailbox, garage, side door, and other possible delivery locations.

• Check with family members, neighbors, building management, or anyone else who may have accepted the package.

• Contact your local USPS or UPS office and provide the tracking number. Carriers may be able to verify delivery details, including GPS delivery scan information where available.

• File a Missing Mail or package investigation request with the carrier if the package cannot be located.

While Lawnbright is happy to assist with carrier investigations, orders confirmed as delivered by USPS, UPS, or another carrier are generally not eligible for replacement or refund. Lawnbright reserves the right to review individual situations on a case-by-case basis.